Privacy Policy

Privacy Policy

Herbs of Grace does not sell any of its customer information. All personal contact information supplied to Herbs of Grace through this website will be used only for communication regarding: (a) Herbs of Grace merchandise, (b) orders placed or (c) the Herbs of Grace Newsletter. Information provided to Herbs of Grace will not be revealed to any third parties without prior permission except (a) where required by law, (b) to technically operate this website or (c) to fulfill your order. See below for more information.

How Herbs of Grace Uses Your Information

 

Technical operation of this website and order fulfillment

In this instance, Herbs of Grace uses your contact information to answer questions you may have about our products, take and confirm your order, process your credit card information with our secure gateway payment processor and to ship your order.

Personal Greeting. When you log in, your first name will be included in a personal greeting which is displayed to remind you that you are logged in. To remove personal greeting, simply click "Log Out"

Online Newsletter

In this instance, Herbs of Grace uses your personal information to email you our online newsletter, which is published occassionally. In order to authenticate each subscriber, it is necessary to ask you to create an account with our online shopping cart system. This helps ensure that no one gets signed up for our newsletter without their permission and helps us comply with Federal, State and Local anti-spam legislation.

All newsletter subscriptions are confirmed-opted in; eg: you will receive a confirmation email of your account creation. You may unsubscribe at any time. All newsletters come with unsubscribe information. When you unsubscribe, your account with Herbs of Grace will remain intact so that you may shop online, but you will no longer receive our newsletter. If you wish to remove your account entirely, please contact us for support.

Tell A Friend

To protect everyone's privacy and prevent abuse, only registered customers will be allowed to "Tell A Friend" about our products or about Your Favorites. If you use our Tell A Friend function, your name and email address will be sent to your friend. Herbs of Grace absolutely does not use your friend's information other than to send the email message on your behalf.

If you have received a Tell A Friend email and want to report abuse of this feature, please Contact Us.

Product Reviews

If you submit a product review your first name and last initial will be displayed along with your review. No other information about you will be displayed or available with the review, unless you put personal information in the body of your review (we recommend that you not include any personal information in your review).

Product Merchandising / Product Recommendations / Best Sellers

General information based on past orders is used to cross-merchandise our products. However, this is done completely annonymously so that recommended products cannot be associated with individual orders.

IP Address

For statisical purposes, your IP Address will be recorded when you interact with our website.

 

Spam Filter Note

Please make sure your spam filter or firewall will accept email from Herbs of Grace. If you do not receive a reply to your communication with us within 48 hours, most likely it was because your spam filter rejected our email and we were unable to reply to you.

False Identities

Any Herbs of Grace.com user found to be in violation of the above privacy policy or terms of service will be removed from the system. Any accounts created with fake or nonsensical names, contact information, and/or email addresses will be deleted without notice. Please see our Terms of Service for more information.

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